Live-in care in Sutton

Sutton Council asks families to start with its online care needs checklist, which leads to the form for requesting an assessment. The council aims to contact you within 10 working days, and the assessment can take up to six weeks; a written statement of needs follows within 10 working days. If you cannot go online, call the council's Contact Centre on 020 8770 5000 (9am to 5pm, Monday to Friday). To ask on someone else's behalf you need their permission, unless they cannot make that decision or tell you about it.

START, the council's Short Term Assessment and Reablement Team, gives free short-term care and therapy at home, usually to help someone leave hospital safely or to avoid a hospital stay. It can last from about a week up to six weeks and runs from 7am to 11pm every day of the year. A social worker or health care provider makes the referral, and occupational therapists or physiotherapists may be involved. START has an overall CQC rating of Good.

Yes. With more than £23,250 in savings and investments you are a self-funder and pay the full cost of care. You can arrange care yourself, or ask the council to arrange care at home, for a fee on top of a bill every four weeks for the full cost. Its self-funding page gives a weekly fee of £25; its charging policy (dated April 2025) lists a £310 set-up fee and a £15.50 weekly management fee, both subject to VAT, so ask the self-funders team for the current figure (020 8079 2760). You can cancel with a month's notice.

NHS South West London integrated care board. Its Sutton team handles questions about continuing healthcare, fast track funding, personal health budgets and appeals on 0203 880 0296 (option 1 for the admin team). Eligibility depends on the person's assessed needs, not on a diagnosis. If the person is eligible, the NHS arranges a care and support package, which can include support in their own home.

Live-in care with Day and Nightcare costs from £1,550 a week in Sutton, the same as everywhere in England, for one person with a carer who rests at night. That includes our care team's management (the assessment, care plan, reviews, supervision and the on-call manager) and the carer's food; break cover and the carer's travel are extra. For a couple it is from £1,800 a week, where one carer can safely meet both partners' needs. You receive a written quote after a free assessment.

Yes, if the person's care needs meet the national eligibility criteria and their savings are below £23,250 (2026/27). Adult social care in Sutton is arranged by Sutton Council. Ask for a care needs assessment; if you are eligible, council funding can usually be taken as a direct payment and used for live-in care from us.

It can. Tell us the expected discharge date as early as you can, and we will work with you and the ward's discharge team on when live-in care can start. We can often start within 24 to 48 hours of the assessment, depending on carer availability, and we confirm the start date once a carer is arranged. We have provided Discharge to Assess (D2A) care since 2014.