Live-in care in Surrey

Call Surrey County Council's Adult Social Care information and advice line on 0300 200 1005 (9am to 5pm, Monday to Friday), or email asc.infoandadvice@surreycc.gov.uk. You can also start a needs assessment online with the council's self-assessment form; you will need an email address, a contact phone number and the GP's contact details. The assessment is free. In an emergency outside those hours, call 01483 517 898.

Surrey's councils say that on 1 April 2027 two unitary councils replace Surrey County Council and the 11 district and borough councils. West Surrey Council will cover Guildford, Runnymede, Spelthorne, Surrey Heath, Waverley and Woking, and East Surrey Council will cover Elmbridge, Epsom and Ewell, Mole Valley, Reigate and Banstead and Tandridge, each running all council services including adult social care. Until then the current councils operate as normal, so ask Surrey County Council about care now.

NHS Surrey and Sussex Integrated Care Board's Surrey All-Age Continuing Care team, on 0300 561 1444 or sysxicb.aaccenquiries@nhs.net. A patient or their representative can ask by phone, email or letter, and the team will usually complete a checklist first. The ICB was formed on 1 April 2026 and also covers Surrey Heath, Farnham and Ash, which used to be with NHS Frimley.

Yes. If your relative has more than £23,250 in capital and the council arranges care at home for them, it charges an arrangement fee of £385 and £16.50 for each week it commissions the support. Both are reviewed each April. The needs assessment and advice are free whatever someone's savings, and you can also arrange live-in care directly with a provider.

Action for Carers Surrey, on 0303 040 1234 (Monday to Thursday 9am to 7.30pm, Friday 9am to 5pm, Saturday 9am to 12.30pm). It can do a carer's assessment for you if you register with it, and its Hospital Carer Advisors work at the Royal Surrey, East Surrey, Epsom and St Helier, and Ashford and St Peter's. A GP can refer you through the Carer's Prescription, which may include a one-off GP Carer Break of up to £300.

Live-in care with Day and Nightcare costs from £1,550 a week anywhere in Surrey, the same as everywhere in England, for one person with a carer who rests at night. That includes our care team's management (the assessment, care plan, reviews, supervision and the on-call manager) and the carer's food; break cover and the carer's travel are extra. For a couple it is from £1,800 a week, where one carer can safely meet both partners' needs. You receive a written quote after a free assessment.

Yes, if the person's care needs meet the national eligibility criteria and their savings are below £23,250 (2026/27). Adult social care in Surrey is arranged by Surrey County Council. Ask for a care needs assessment; if you are eligible, council funding can usually be taken as a direct payment and used for live-in care from us.

It can. Tell us the expected discharge date as early as you can, and we will work with you and the ward's discharge team on when live-in care can start. We can often start within 24 to 48 hours of the assessment, depending on carer availability, and we confirm the start date once a carer is arranged. We have provided Discharge to Assess (D2A) care since 2014.

Our care team supports every live-in placement, wherever it is in England: a free assessment, a written care plan, regular contact and reviews, one main live-in carer, with a relief carer covering holidays and time off, and a manager on call outside office hours. Your carer works alongside the person's own GP, community nurses and any hospice team already involved in their care.