Live-in care in Kingston upon Thames

The Royal Borough of Kingston upon Thames runs adult social care. Call 020 8547 5005 or email adults@kingston.gov.uk, or use the council's online eligibility checker and request an assessment at the end of it. You can ask on someone else's behalf with their permission, unless they cannot make or communicate that decision. The council aims to contact you within 7 days, and the whole process can take around 6 weeks. Outside 9am to 5pm on weekdays, and at weekends and bank holidays, the council's emergency number is 020 8547 5800.

Kingston Hospital on Galsworthy Road has an Emergency Department open 24 hours a day, 365 days a year, and an Urgent Treatment Centre open 8am to midnight every day. The Richmond Urgent Treatment Centre at Teddington Memorial Hospital is open 8am to 8pm every day; you can book through NHS 111 or walk in. For anything that is not life-threatening, call NHS 111 first. If an adult's health suddenly worsens at home, carers can call Your Healthcare's 2-hour Urgent Community Response team on 020 8274 7088 (8am to 8pm, last referral 6pm). In an emergency, call 999.

Age UK London says there is no local Age UK in Kingston and points to Staywell, an independent local charity. Staywell offers older people information and advice, help at home, the Raleigh House day centre in New Malden and a Home from Hospital service. Home from Hospital is for Kingston residents, or people with a Kingston GP, aged 65 or over who live alone or with another vulnerable person: up to 6 hours of free practical support, including an older-age benefit check. Call 020 8942 8256; its office is at 14 Nelson Road, New Malden.

If you have savings over £23,250 and have had a care needs assessment, the council can arrange and manage your care through its council-managed care service. You pay the full cost of the care, plus a one-off arrangement fee of £353.00 plus VAT and a weekly management fee of £12.50 plus VAT; the council reviews these fees every year. You can also arrange live-in care directly with a provider, which avoids those fees.

Start with the GP, who refers to the Kingston Older People's Community Mental Health Team and Memory Service at Tolworth Hospital, Red Lion Road (reception 0203 513 5000, Monday to Friday 9am to 5pm). It sees people aged over 75, and younger people where memory is the main concern. Kingston Alzheimer's Society, which works in partnership with the council, offers dementia advisers, monthly groups for carers and workshops for families: 020 7423 5115 or kingstonoffice@alzheimers.org.uk.

Live-in care with Day and Nightcare costs from £1,550 a week in Kingston upon Thames, the same as everywhere in England, for one person with a carer who rests at night. That includes our care team's management (the assessment, care plan, reviews, supervision and the on-call manager) and the carer's food; break cover and the carer's travel are extra. For a couple it is from £1,800 a week, where one carer can safely meet both partners' needs. You receive a written quote after a free assessment.

Yes, if the person's care needs meet the national eligibility criteria and their savings are below £23,250 (2026/27). Adult social care in Kingston upon Thames is arranged by Royal Borough of Kingston upon Thames. Ask for a care needs assessment; if you are eligible, council funding can usually be taken as a direct payment and used for live-in care from us.

It can. Tell us the expected discharge date as early as you can, and we will work with you and the ward's discharge team on when live-in care can start. We can often start within 24 to 48 hours of the assessment, depending on carer availability, and we confirm the start date once a carer is arranged. We have provided Discharge to Assess (D2A) care since 2014.