Live-in care in Bristol

It depends which council the person lives in; the council tax bill shows which. In the city, call Bristol City Council's Care Direct on 0117 922 2700 (Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm) or use its online Adult care referral form. South Gloucestershire is a separate council: call 01454 868007 (same hours), email CSODesk@southglos.gov.uk or request online through a council account. Out of hours, one Emergency Duty Team covers both councils on 01454 615 165.

NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board. Its team is on 0117 900 2626 (option two, or option one for Fast Track at the end of life) and bnssg.chcteam@nhs.net. A practitioner first completes a checklist; if it is positive, a full assessment follows, and the board says it will send its decision within 28 days of receiving a positive checklist.

Start with the GP. If the person is registered with a Bristol GP, the GP can refer them to the Bristol Dementia Wellbeing Service, delivered by Alzheimer's Society and Devon Partnership NHS Trust together (0117 904 5151). In South Gloucestershire, the GP refers to the Avon and Wiltshire Mental Health Partnership memory service at Kingswood Civic Centre (0117 378 4670) for a specialist assessment. Alzheimer's Society's Dementia Support South Gloucestershire gives personalised help and advice to people with dementia and their carers (0117 961 0693, weekdays).

Yes, but both councils charge for doing it. Bristol's charging leaflet (created in April 2024, and still the one the council links) lists an administration fee of £300 including VAT when the service starts, then £198 a year. South Gloucestershire charges a one-off £390 arrangement fee and a £101 annual administration fee (from 6 April 2026), and may charge a further £390 if you change provider during the year; its Financial Assessments and Benefits Team on 01454 864269 can give an estimate. You can avoid these fees by arranging live-in care directly with a provider.

Live-in care with Day and Nightcare costs from £1,550 a week anywhere in Bristol, the same as everywhere in England, for one person with a carer who rests at night. That includes our care team's management (the assessment, care plan, reviews, supervision and the on-call manager) and the carer's food; break cover and the carer's travel are extra. For a couple it is from £1,800 a week, where one carer can safely meet both partners' needs. You receive a written quote after a free assessment.

Yes, if the person's care needs meet the national eligibility criteria and their savings are below £23,250 (2026/27). Adult social care in Bristol is arranged by Bristol City Council and South Gloucestershire Council. Ask for a care needs assessment; if you are eligible, council funding can usually be taken as a direct payment and used for live-in care from us.

It can. Tell us the expected discharge date as early as you can, and we will work with you and the ward's discharge team on when live-in care can start. We can often start within 24 to 48 hours of the assessment, depending on carer availability, and we confirm the start date once a carer is arranged. We have provided Discharge to Assess (D2A) care since 2014.

Our care team supports every live-in placement, wherever it is in England: a free assessment, a written care plan, regular contact and reviews, one main live-in carer, with a relief carer covering holidays and time off, and a manager on call outside office hours. Your carer works alongside the person's own GP, community nurses and any hospice team already involved in their care.