Live-in care in Hillingdon

Call Hillingdon Social Care Direct on 01895 556633 (Monday to Friday, 9am to 5pm) or email socialcaredirect@hillingdon.gov.uk. Out of hours, the council's emergency line is 01895 250111 (weekdays 5pm to 9am, and weekends). You can also start the online self-assessment, for yourself or on behalf of someone else aged over 18; the first section usually takes 10 to 15 minutes and gives a result. The needs assessment, the financial assessment and the care plan are free, and a family carer can ask for their own carer's assessment too.

No. The Urgent Care Nurse Practitioner Service at Mount Vernon Hospital in Northwood saw its last patients on 26 September 2025, and that work moved into the urgent treatment centre at Hillingdon Hospital, Pield Heath Road, Uxbridge. That centre is open 24 hours a day, seven days a week, through the main A&E entrance. Mount Vernon's other services stayed open. For anything that is not an emergency, the hospital trust asks people to call NHS 111 first; in an emergency, call 999.

Staff plan discharge from the start of a stay. On the day, patients often wait in the Departure Lounge on Dorica Ward (Monday to Friday, 8am to 8pm). The Discharge Hub is on 01895 279365: option 2 covers Discharge to Assess and the Take Home and Settle service, option 3 duty and complex cases. Reablement, free for up to six weeks, is normally arranged by the hospital discharge team. Where possible, friends or relatives are asked to collect the patient; ambulance transport is only for special medical needs.

Start with the GP, who can do a brief memory check and refer on. The Hillingdon Memory Service, run by Central and North West London NHS Foundation Trust, is at the Woodland Centre on the Hillingdon Hospital site (01895 488800, Monday to Friday, 9am to 5pm). It sees people of any age, including early onset dementia. After a diagnosis, the council points people to Alzheimer's Society dementia advisers (01923 842444), and it runs dementia groups that must be booked (01895 277137).

Possibly. Hillingdon Council lists a disregard for a person who is severely mentally impaired, and an exemption where everyone living in the home is severely mentally impaired. It also lists a disregard for a carer who lives with the person they care for (not a partner or a child under 18), and a disability relief scheme for adapted homes. Conditions apply: email counciltax@hillingdon.gov.uk for details and an application form, or call 0300 123 1384.

Live-in care with Day and Nightcare costs from £1,550 a week in Hillingdon, the same as everywhere in England, for one person with a carer who rests at night. That includes our care team's management (the assessment, care plan, reviews, supervision and the on-call manager) and the carer's food; break cover and the carer's travel are extra. For a couple it is from £1,800 a week, where one carer can safely meet both partners' needs. You receive a written quote after a free assessment.

Yes, if the person's care needs meet the national eligibility criteria and their savings are below £23,250 (2026/27). Adult social care in Hillingdon is arranged by London Borough of Hillingdon. Ask for a care needs assessment; if you are eligible, council funding can usually be taken as a direct payment and used for live-in care from us.

It can. Tell us the expected discharge date as early as you can, and we will work with you and the ward's discharge team on when live-in care can start. We can often start within 24 to 48 hours of the assessment, depending on carer availability, and we confirm the start date once a carer is arranged. We have provided Discharge to Assess (D2A) care since 2014.