Information centre
Template letters
Clear, polite, firm letters you can copy, fill in and send, each with the law behind it, so you can ask for what you are entitled to with confidence.
All template letters
Asking the council for a care needs assessment
When an adult seems to need help with everyday life, such as washing, dressing, eating, getting to the toilet, moving around safely or managing at home.
Open the letterAsking the council for a carer's assessment
When you look after, or are about to start looking after, an adult who could not manage without your help, and caring is affecting your health, work, sleep, money or life.
Open the letterAsking for the written financial assessment and a disability-related expenditure review
When the council has said how much the person must pay towards care at home and you want to check the figures, or the assessment did not allow for the extra costs that come from illness or disability..
Open the letterAsking for a review or reassessment of care and support
When needs or circumstances have changed (a fall, a hospital stay, worsening dementia, a carer who can no longer cope), or the care plan or personal budget no longer meets the person's needs..
Open the letterAsking for an NHS Continuing Healthcare Checklist
When someone's health needs are significant or getting worse, for example a risk of choking, pressure sores, distressed behaviour, complex medicines, seizures or breathing problems, and no Checklist has been done, or their needs have changed since the last one.
Open the letterAsking the ICB to review a Continuing Healthcare decision (local resolution)
When the integrated care board (ICB) has decided that the person is not eligible, or no longer eligible, for NHS Continuing Healthcare and you disagree with the decision or with the way it was made.
Open the letterAsking for a past period of care to be assessed for Continuing Healthcare
When the person paid for some or all of their care at any time since 1 April 2012, should have been considered for NHS Continuing Healthcare at the time, but never was.
Open the letterComplaining to the council about adult social care, then to the Ombudsman
When something has gone wrong with adult social care, such as a delayed or poor assessment, a care plan that does not meet needs, a wrong charge, or care arranged by the council, and raising it informally has not put it right.
Open the letterApplying for a Disabled Facilities Grant
When a disabled person needs changes to their home so they can live there safely and independently, such as a level-access shower, a stairlift, a ramp, wider doors or a downstairs bathroom or bedroom.
Open the letterAsking for a hospital discharge plan to be reviewed
When someone is about to leave hospital and you believe the discharge plan is unsafe, does not meet their needs, or was made without involving them or you as their carer..
Open the letterClaiming the Council Tax severe mental impairment discount or exemption
When someone has dementia or another severe, permanent impairment of intelligence and social functioning, a doctor will confirm it, and they are entitled to a qualifying benefit such as Attendance Allowance..
Open the letterLet’s talk about what you need
You don’t need to have all the answers.
Tell us what is happening at home. Our care team will listen, explain the options and help you decide on the next step.