Live-in care in Southampton

How we arrange live-in care in Southampton

Day and Nightcare provides fully managed live-in care across Southampton, from £1,550 a week. One main carer lives in the home; a relief carer covers their holidays and time off, and a manager is on call. Care starts with a free assessment, a written quote and a written care plan.

Care can be paid for privately, by Southampton City Council (including direct payments) or by NHS Continuing Healthcare. We have provided Discharge to Assess (D2A) care since 2014. If someone is in hospital, tell us the expected discharge date (see care after hospital). Our care team is on 01865 715780.

Arranging care and funding in Southampton

Southampton City Council is a unitary council, so it runs adult social care and collects council tax; Hampshire County Council does not cover the city. Call adult social care on 023 8083 3003, which the NHS website lists as open Monday to Friday, 9am to 5pm; you can refer yourself or a relative. The needs assessment is free, and anyone can ask for one.

Read more: arranging care and funding in Southampton

With more than £23,250 in savings your relative would usually pay the full cost of care, and the home is not counted when care is at home. Council funding can be taken as a direct payment. See council funding for care.

If you help a relative, ask for a carer’s assessment. Unpaid Carers Support Southampton carries these out for adults caring for another adult who lives in the area served by Southampton City Council (023 8083 2253, weekdays 9am to 5pm, answerphone at other times; support@unpaidcarers.org.uk).

For council tax, our guide to council tax discounts for care explains the national discounts to ask the city council about, such as the severe mental impairment disregard.

Urgent care and leaving hospital in Southampton

• A&E: Southampton General Hospital, Tremona Road, open 24 hours (switchboard 023 8077 7222).
• Urgent treatment centre: the Royal South Hants Hospital, Level B, Brintons Terrace, run by Practice Plus Group: 7.30am to 10pm on weekdays and 8am to 10pm at weekends and bank holidays (last patient 9.30pm). Walk in, or book through NHS 111 to be seen sooner. It is not an A&E.

At Southampton General, discharge planning starts soon after admission. On the day, beds should be free by 11am, and anyone waiting for medicines, transport or a lift sits in the discharge lounge on F level. Families arrange transport home unless the patient has extensive physical needs. The hospital asks families to say early whether they can help in the first days at home, to make sure the patient has access to house keys, and to raise worries before the day of discharge rather than on it.

Some people need more rehabilitation first. Western Community Hospital’s South of England Rehabilitation Centre includes Keats and Conan Doyle, level 3 rehabilitation wards with 24 and 19 beds, including rehabilitation after falls and frailty.

For NHS Continuing Healthcare, NHS Hampshire and Isle of Wight’s All Age Continuing Care team for patients of Southampton GPs is on 0300 123 4448, option 2.

Local help in Southampton

Carers' services, dementia support, transport, befriending and other local help, with phone numbers.

Read more: local help in Southampton

• Carers. Unpaid Carers Support Southampton also issues a Carers Card with local discounts and runs events for carers (023 8083 2253).
• Memory worries. The NHS older people’s mental health team for Southampton is on 02382 319100. The Admiral Nursing Service (0300 1234 026) supports family carers who are struggling and runs weekly memory cafés; see the questions below. After a diagnosis, clinical teams can refer to Solent Mind’s Mind and Memory courses of cognitive stimulation therapy. See live-in dementia care.
• Older people’s charity. Age UK Southampton gives free information and advice, from benefits to care, to people in SO14 to SO19 (023 8036 8636); it says non-urgent enquiries wait about four to six weeks. Its Padwell Road Day Centre offers a hot lunch, activities, help with personal care and door-to-door transport where available (023 8022 7166).
• Hospice care. Mountbatten Hampshire’s Coordination Centre in West End serves Southampton City. Its services are free; ask the GP or another health or social care professional to refer. Once referred, patients can call its 24/7 advice line, 023 8254 8860.
• Your voice. Healthwatch Southampton (02380 216 018) collects experiences of local health and care services.

What may change soon

Council reorganisation for Hampshire, Portsmouth, Southampton and the Isle of Wight is undecided: the Government withdrew its earlier decision in September 2026 and expects an outcome by early 2027. Until then, Southampton City Council stays responsible.