Live-in care in Andover

How we arrange live-in care in Andover

Day and Nightcare provides fully managed live-in care in Andover and the villages of north Test Valley, from £1,550 a week. One main carer lives in the home; a relief carer covers their holidays and time off, and a manager is on call. Care starts with a free assessment, a written quote and a written care plan.

Care can be paid for privately, by Hampshire County Council (including direct payments) or by NHS Continuing Healthcare. We have provided Discharge to Assess (D2A) care since 2014. If someone is in hospital, tell us the expected discharge date (see care after hospital). Our care team is on 01865 715780.

Arranging care and funding in Andover

Hampshire County Council’s Adults’ Health and Care, not the borough council, arranges adult social care in Andover. Call 0300 555 1386 (weekdays 8.30am to 5pm, Tuesdays from 9.30am, Fridays to 4.30pm; out of hours 0300 555 1373), or use the online referral form (weekdays 8am to 8pm, weekends 8.30am to 6.30pm), which the council recommends because phone waits can be long. With more than £23,250 in savings your relative would usually pay the full cost of care, and the home is not counted when care is at home. Self-funders can ask the council to arrange care at home (if it agrees: £296 once, then £8.75 a week). Financial assessment queries: the council’s Financial Assessments and Benefits Team (01962 845600, if you cannot email). See council funding for care and direct payments.

Read more: arranging care and funding in Andover

If you help a relative, you have a right to a carer’s assessment: the Princess Royal Trust for Carers carries them out for the county council through the Hampshire Carers Support Service (01264 311680), which also gives unpaid carers free information, support and help with an emergency plan.

Test Valley Borough Council collects council tax. Its pages explain:

• a disregard for someone with a severe mental impairment, such as dementia, certified by a doctor and receiving a qualifying benefit such as Attendance Allowance
• a carer disregard for someone caring for a disabled person on a qualifying benefit who is not their spouse, partner or child under 18
• a reduction for disabilities, charging the home one band lower where it has a room, extra bathroom or kitchen, or wheelchair space a disabled resident needs

See our guide to council tax discounts for care.

Urgent care and leaving hospital in Andover

• Minor injuries: Andover War Memorial Hospital, Charlton Road, has a nurse-led Minor Injuries Unit (01264 835218): walk in 8.15am to 4pm on weekdays, or book an appointment from 8.15am to 6pm through NHS 111. It does not see illnesses, and it is not an A&E.
• A&E: the nearest emergency departments, both open 24 hours, are at the Royal Hampshire County Hospital in Winchester and Basingstoke and North Hampshire Hospital. NHS 111 can book you a time slot if it is not an emergency.

Hampshire Hospitals expects families to arrange transport home; patient transport is for those whose medical condition rules out car or public transport. Medicines questions after discharge go to its helpline on 01962 824780 (weekdays, 9am to 4pm). There are no rehabilitation wards at the Winchester or Basingstoke hospitals, so a rehabilitation bed at Andover War Memorial Hospital may be offered; the trust says patients cannot stay if they refuse the move. If care at home cannot start straight away, the trust offers a short-stay or community ward bed in the meantime, and expects patients to accept it. The British Red Cross Home from Hospital service gives free practical support for up to 12 weeks if the GP or hospital team refers before discharge.

The discharge team may also ask the council’s hospital social work team to assess your relative. The council’s short-term services after hospital include reablement (free for up to six weeks) and the Rapid Support Service (free for up to 28 days). For NHS Continuing Healthcare, NHS Hampshire and Isle of Wight’s All Age Continuing Care team is on 0300 123 4448, option 4.

Local help in Andover

Carers' services, dementia support, transport, befriending and other local help, with phone numbers.

Read more: local help in Andover

• Hospice care. The Countess of Brecknock Hospice (01264 835288) gives free palliative and end-of-life care to adults who live in Andover, Ludgershall, Stockbridge, Sutton Scotney, Whitchurch and the villages around them. Its Living Well Day Centre opens on Mondays, Wednesdays and Fridays, 10.30am to 2.30pm, with lunch included.
• Help at home. Andover Neighbourcare’s Hands That Help offers cleaning, shopping and sitting for older people in and around Andover at £13.50 an hour, plus a £60 yearly fee and 40p a mile outside Andover (01264 336020). Age Concern Hampshire’s Help at Home also covers Andover, Anna Valley, Picket Twenty, Weyhill and Whitchurch, from £14.50 an hour plus a £25 monthly service fee (01962 868545).
• Getting about. Unity’s Connect service (01264 356 808) takes registered passengers into Andover on set weekday mornings from villages including Stockbridge, Chilbolton, Wherwell, the Wallops, Barton Stacey and Longparish. It is for people who find buses hard to use, live over 400 metres from a stop, or have no car or bus when needed. Connect Transport on Demand (0333 015 1271) runs bookable minibuses, Monday to Saturday, 7am to 7pm, between village stops and Andover’s stations and hospital; register first.
• Company. Unity’s free telephone befriending service puts people in touch with a volunteer for a chat (03304 004 116).
• Memory worries. Dementia Support Hampshire & IOW gives free peer support, practical advice and outings to people with dementia and family carers (0344 324 6589, weekdays 9am to 5pm).
• Foot care. Age Concern Hampshire holds a foot care clinic in Andover: toenail cutting and a foot health check for anyone over 50, £28 an appointment, every six weeks (book on 01962 868545).
• Equipment. Free occupational therapy, which can include equipment, can be requested through the GP surgery or the county council; for care technology, the council recommends Argenti (01962 670721).

What may change soon

Hampshire’s council reorganisation is undecided: the Government withdrew its earlier decision in September 2026 and expects an outcome by early 2027. Until then, the councils named here stay responsible.