Live-in care in Basingstoke

How we arrange live-in care in Basingstoke

Day and Nightcare provides fully managed live-in care in Basingstoke and the villages around it, from £1,550 a week. One main carer lives in the home; a relief carer covers their holidays and time off, and a manager is on call. Care starts with a free assessment, a written quote and a written care plan.

Care can be paid for privately, by Hampshire County Council (including direct payments) or by NHS Continuing Healthcare. We have provided Discharge to Assess (D2A) care since 2014. If someone is in hospital, tell us the expected discharge date (see care after hospital). Our care team is on 01865 715780.

Arranging care and funding in Basingstoke

Hampshire County Council’s Adults’ Health and Care, not the borough council, arranges adult social care in Basingstoke. Call 0300 555 1386 (weekdays 8.30am to 5pm, Tuesdays from 9.30am, Fridays to 4.30pm; out of hours 0300 555 1373), or use the online referral form (weekdays 8am to 8pm, weekends 8.30am to 6.30pm), which the council recommends because phone waits can be long. The needs assessment is free, and anyone can ask for one. With more than £23,250 in savings your relative would usually pay the full cost of care, and the home is not counted when care is at home. Self-funders can ask the council to arrange care at home (if it agrees: £296 once, then £8.75 a week). Financial assessment queries: the council’s Financial Assessments and Benefits Team (01962 845600, if you cannot email). See council funding for care and direct payments.

Read more: arranging care and funding in Basingstoke

If you help a relative, you have a right to a carer’s assessment: the Princess Royal Trust for Carers carries them out for the county council through the Hampshire Carers Support Service (01264 311680), which also gives unpaid carers free information, support and help with an emergency plan.

Basingstoke and Deane Borough Council collects council tax. Its discounts page explains a disregard for someone with a severe mental impairment such as dementia (a doctor’s declaration and a qualifying benefit are needed), a carer disregard for someone who gives at least 35 hours of care a week to a person on a qualifying benefit, and a disablement reduction for homes with a room or features needed by a disabled resident. See our guide to council tax discounts for care.

Urgent care and leaving hospital in Basingstoke

• A&E: Basingstoke and North Hampshire Hospital, Aldermaston Road, has an emergency department open 24 hours a day. It is being renovated until the end of November 2026. If it is not an emergency, NHS 111 can book you a time slot.
• Urgent treatment centre: the hospital’s urgent treatment centre, for acute injuries and minor illness, is reached by going first to the emergency department.
• Minor injuries: the trust’s nurse-led Minor Injuries Unit is at Andover War Memorial Hospital, walk in 8.15am to 4pm on weekdays, with appointments through NHS 111 until 6pm. It is not an A&E.

Hampshire Hospitals expects families to arrange transport home; patient transport is for those whose medical condition rules out car or public transport. Medicines questions after discharge go to its helpline on 01962 824780 (weekdays, 9am to 4pm). There are no rehabilitation wards at the Basingstoke or Winchester hospitals, so a community hospital bed, such as Alton or Andover, may be offered. If care at home cannot start straight away, the trust offers a short-stay or community ward bed in the meantime, and expects patients to accept it. The British Red Cross Home from Hospital service gives free practical support for up to 12 weeks if the GP or hospital team refers before discharge.

The discharge team may also ask the council’s hospital social work team to assess your relative, with consent. The council’s short-term services after hospital include reablement (free for up to six weeks) and the Rapid Support Service (free for up to 28 days).

For NHS Continuing Healthcare, NHS Hampshire and Isle of Wight’s All Age Continuing Care team is on 0300 123 4448, option 4.

Local help in Basingstoke

Carers' services, dementia support, transport, befriending and other local help, with phone numbers.

Read more: local help in Basingstoke

• Memory worries. Dementia Support Hampshire & IOW’s peer support group meets every Monday, 1.30pm to 3.30pm, at St Michael’s Church Cottage, Church Square (suggested donation £2.50; 0344 324 6589).
• Getting about. Connect Basingstoke (01256 574401) runs wheelchair-accessible minibuses from home. Its urban service covers the borough on weekdays, 9.15am to 2.45pm and 4pm to 10pm, and 9am to 4pm at weekends; rural areas have set days. Neighbourcare’s volunteer drivers take people to hospital and other medical appointments, or shopping, for a donation; register on 01256 423855 (weekdays, 9am to 4pm) and give at least 48 hours’ notice. Basingstoke Community Transport is on 01256 320501.
• Company and a hot lunch. Neighbourcare also arranges weekly befriending visits for housebound people living alone, and a hub at Popley Fields Community Centre on the first and third Thursday, with a two-course lunch at noon for £5. Age Concern Hampshire runs social groups in Popley (Thursdays), Kempshott (Mondays) and South Ham (Tuesdays), for a suggested donation of £2 to £2.50.
• Equipment. Free occupational therapy, which can include equipment, can be requested through the GP surgery or the county council; for care technology, the council recommends Argenti (01962 670721).
• Hospice care. St Michael’s Hospice on Aldermaston Road (01256 844744), the only hospice serving North Hampshire, gives free care, including Hospice at Home. Who can be referred depends on the GP surgery.

What may change soon

Hampshire’s council reorganisation is undecided: the Government withdrew its earlier decision in September 2026 and expects an outcome by early 2027. Until then, the councils named here stay responsible.