Live-in care in Walton-on-Thames

How we arrange live-in care in Walton-on-Thames

Day and Nightcare provides fully managed live-in care in Walton-on-Thames and the villages around it, from £1,550 a week. One main carer lives in the home; a relief carer covers their holidays and time off, and a manager is on call. Care starts with a free assessment, a written quote and a written care plan.

Care can be paid for privately, by Surrey County Council (including direct payments) or by NHS Continuing Healthcare. We have provided Discharge to Assess (D2A) care since 2014. If someone is in hospital, tell us the expected discharge date (see care after hospital). Our care team is on 01865 715780.

Arranging care and funding in Walton-on-Thames

Surrey County Council arranges adult social care. To ask for a needs assessment, call 0300 200 1005 (9am to 5pm, Monday to Friday), email asc.infoandadvice@surreycc.gov.uk, or start the online self-assessment with an email address, a phone number and the GP’s details to hand. Out of hours, call 01483 517 898.

Read more: arranging care and funding in Walton-on-Thames

The assessment is free, and so are reablement for up to six weeks and daily living equipment under £1,000. With more than £23,250 in capital (not counting the home) your relative pays the full cost, and if the council arranges care at home it charges £385 plus £16.50 a week. You can also arrange live-in care directly with a provider; see the cost of live-in care.

A family carer can ask for a free carer’s assessment online or through Action for Carers Surrey (0303 040 1234; Monday to Thursday 9am to 7.30pm, Friday 9am to 5pm, Saturday 9am to 12.30pm).

Elmbridge Borough Council collects council tax. Someone severely mentally impaired, confirmed by a doctor (free of charge) and receiving a qualifying benefit such as Attendance Allowance, is not counted (25% off if one other resident is counted); send one form per person, with proof of the benefit. A home with an extra room, bathroom or kitchen for a disabled resident, or where they use a wheelchair indoors, can be charged one band lower; an inspector may visit.

Urgent care and leaving hospital in Walton-on-Thames

• A&E, 24 hours: St Peter’s Hospital, Chertsey (switchboard 01932 872000), and Kingston Hospital, Galsworthy Road (020 8546 7711).
• Urgent treatment centre: St Peter’s UTC, 8am to midnight every day, ages 2 and over; walk in, or book through NHS 111. It is not an A&E.
• Walton Community Hospital, Rodney Road (CSH Surrey), provides community health services; it is not on the NHS list of urgent treatment centres.

St Peter’s: families arrange transport home in advance unless the patient is eligible for hospital transport; patients leave from the Discharge Lounge with a discharge plan and medicines. Action for Carers has a Hospital Carer Advisor at Ashford and St Peter’s, Tuesday to Friday, through its helpline.

Kingston: if care is needed after the stay, the Discharge Team (020 8934 3441) works with community services. Patients usually go home with up to two weeks’ supply of medicines (medicines helpline 020 8934 2092, weekdays 9.15am to 5pm). Most arrange their own transport.

Molesey Hospital, West Molesey (Surrey Downs Health and Care), offers 24-hour nursing care for people needing rehabilitation, and end-of-life care. Under Discharge to Assess, the county council assesses long-term needs after discharge, for most people at home. Elmbridge is part of Homesafe Plus: six weeks of support such as a community alarm and a key safe. Ask the ward team to refer (01483 743 668; you may have to pay).

For NHS Continuing Healthcare, NHS Surrey and Sussex ICB’s Surrey team is on 0300 561 1444.

Local help in Walton-on-Thames

Carers' services, dementia support, transport, befriending and other local help, with phone numbers.

Read more: local help in Walton-on-Thames

• Memory worries. The GP can refer to Surrey and Borders Partnership’s older people’s team for Runnymede and West Elmbridge, in Chertsey (01932 587033, weekdays 9am to 5pm). Elmbridge Dementia Services (01372 474547) runs social groups in Claygate (£64 a session including lunch) and supports carers. See dementia care at home.
• Getting about. Elmbridge Community Transport (01372 474 944, weekdays 8am to 4pm) offers dial-a-ride, including medical appointments, for residents with limited mobility who cannot use public transport. Membership for October 2026 to March 2027 is £17.20; dial-a-ride is £7.50 each way up to 3 miles. No bookings on the day.
• Alarms. Mole Valley Life provides Lifeline alarms for Elmbridge residents (01372 204500). Elmbridge Borough Council can no longer take new referrals for meals on wheels.
• Equipment is lent by the county’s Community Equipment Service once an occupational therapist, nurse or other health or social care worker orders it.
• End of life. Princess Alice Hospice in Esher (0300 10 20 100) gives free end-of-life care in Elmbridge, at the hospice and at home; Woking & Sam Beare covers West Elmbridge (01483 881750).
• Age UK Surrey: 01483 503414 (weekdays 10am to 4pm); Help at Home in East Surrey 01883 343095.

What may change soon

On 1 April 2027 East Surrey Council replaces Surrey County Council and Elmbridge Borough Council, taking on all council services in Walton-on-Thames, including adult social care (confirmed). Until then the current councils operate as normal; council tax from April 2027 has not yet been decided.