Live-in care in Guildford, Surrey

Our care, where you live

Our live-in care in Guildford

Live-in care means one-to-one support in your own home: personal care, medication support, meals, help around the house, getting out and about, and someone close by at night. Whether it suits the person, and whether one carer can support a couple, is worked out at the free assessment. Read more in live-in care explained and how it works day to day.

How we arrange live-in care in Guildford

Day and Nightcare provides fully managed live-in care in Guildford and the villages around it, from £1,550 a week. One main carer lives in the home; a relief carer covers their holidays and time off, and a manager is on call. Care starts with a free assessment, a written quote and a written care plan.

Care can be paid for privately, by Surrey County Council (including direct payments) or by NHS Continuing Healthcare. We have provided Discharge to Assess (D2A) care since 2014. If someone is in hospital, tell us the expected discharge date (see care after hospital). Our care team is on 01865 715780.

Arranging care and funding in Guildford

Surrey County Council arranges adult social care. To ask for a needs assessment, call 0300 200 1005 (9am to 5pm, Monday to Friday), email asc.infoandadvice@surreycc.gov.uk, or start the online self-assessment with an email address, a phone number and the GP’s details to hand. Out of hours, call 01483 517 898.

Read more: arranging care and funding in Guildford

The assessment is free, and so are reablement for up to six weeks and daily living equipment under £1,000. With more than £23,250 in capital (not counting the home) your relative pays the full cost, and if the council arranges care at home it charges £385 plus £16.50 a week. You can also arrange live-in care directly with a provider; see the cost of live-in care.

A family carer can ask for a free carer’s assessment online or through Action for Carers Surrey (0303 040 1234; Monday to Thursday 9am to 7.30pm, Friday 9am to 5pm, Saturday 9am to 12.30pm), which has a Hospital Carer Advisor at the Royal Surrey on weekdays. The GP can refer a carer through the Carer’s Prescription, which may include a one-off GP Carer Break of up to £300.

Guildford Borough Council collects council tax. Its reductions include severe mental impairment (with a qualifying benefit such as Attendance Allowance and the GP’s or consultant’s confirmation; apply through MyGuildford), carers or those receiving care, and homes adapted for a disabled person. See council tax discounts.

Urgent care and leaving hospital in Guildford

A&E: Royal Surrey County Hospital, Egerton Road (switchboard 01483 571 122), open 24 hours.
Urgent treatment centres (not A&Es), open every day: Woking UTC, Woking Community Hospital, 8am to 8pm (01483 846 209); St Peter’s Hospital UTC, Chertsey, 8am to midnight; Haslemere UTC, 8am to 5pm, last new patient booking 4pm (01483 956 524). Walk in, or call NHS 111 for a time slot.

At the Royal Surrey, a discharge team that includes social workers plans the return home from the start of a stay. Patients may wait in the Level A discharge lounge. Families normally arrange the journey home; hospital transport is only for people who medically cannot use a car, taxi or public transport. The pharmacy usually gives up to 14 days of medicines. District nurses and the Intermediate Care Team, which gives short-term rehabilitation at home, are free.

Some patients are offered a transfer to Milford Community Hospital near Godalming, a 30-bed frailty unit. Under Discharge to Assess, the county council assesses long-term needs after discharge, for most people at home.

For NHS Continuing Healthcare, NHS Surrey and Sussex ICB’s Surrey team is on 0300 561 1444. Since 1 April 2026 the ICB also covers Ash, which used to be with NHS Frimley.

Local help in Guildford

Carers' services, dementia support, transport, befriending and other local help, with phone numbers.

What may change soon

On 1 April 2027 West Surrey Council replaces Surrey County Council and Guildford Borough Council, taking on all council services in Guildford, including adult social care (confirmed). Until then the current councils operate as normal; council tax from April 2027 has not yet been decided.

Useful local contacts

Useful contacts in Guildford

The council, NHS teams, hospitals and local services you are most likely to need in Guildford, with links to their official pages. Open any heading for the details.

Council and care assessments

Adult social care in Guildford is arranged by Surrey County Council. Anyone who appears to need care can ask for a free care needs assessment, whatever their savings. If the council funds care, you can usually take it as a direct payment and use it for live-in care from us.

Surrey County Council: ask for a care needs assessment (telephone 0300 200 1005); carer's assessment.

NHS Continuing Healthcare

When someone's main need is a health need, the NHS pays for all of their care through NHS Continuing Healthcare, and it is not means-tested. For Guildford it is arranged by NHS Surrey and Sussex Integrated Care Board (Continuing Healthcare information). See our NHS Continuing Healthcare guide.

Hospitals near Guildford

If someone is in hospital, tell us the expected discharge date as early as you can, and we will work with you and the discharge team on when live-in care can start.

Royal Surrey County Hospital: Egerton Road, GU2 7XX; A&E open 24 hours, all ages; switchboard 01483 571 122 (leaving hospital information)
Milford Community Hospital: Tuesley Lane, Godalming: a community frailty unit for older patients with 30 inpatient beds on Holly and Oak wards
Woking Urgent Treatment Centre: Woking Community Hospital, Heathside Road; 8am to 8pm every day; walk in (no appointment needed) or book through NHS 111; X-ray; ages 2 and over; 01483 846 209; not an A&E; over-65s with a head injury should go to A&E or call NHS 111
Haslemere Hospital Urgent Treatment Centre: Church Lane, Haslemere; 8am to 5pm every day, last new patient booking 4pm; walk in, or call NHS 111 for advice and a time slot; 01483 956 524; not an A&E
Phyllis Tuckwell (Beacon Centre): Living Well services and outpatient appointments at the Beacon Centre on the Royal Surrey site; in-patient unit at the hospice in Farnham; all services free

Local support and charities

Action for Carers Surrey: Carers' support (0303 040 1234)
Community Mental Health Team for Older People: Guildford (memory concerns): Dementia support (01483 443655)
Activities hub at The Hive: Day opportunities (01483 458055)
Guildford Community Transport (Dial-a-Ride): Community transport (01483 458055)
Age UK Surrey: Age UK (01483 503414)
Phyllis Tuckwell: Hospice (01252 729400)
Healthwatch Surrey: Healthwatch: your independent voice on health and care (0303 303 0023)

Council tax

Council tax in Guildford, including discounts for people with a severe mental impairment, for disabled people and for some carers, is handled by Guildford Borough Council. See council tax discounts for care.

Villages around Guildford

Ash
Normandy
Worplesdon
Pirbright
Send
Ripley
East Horsley
West Clandon
Shalford
Shere
Albury
Compton

Your questions

Questions about live-in care in Guildford

Who do I call in Guildford to ask for a care assessment?

Surrey County Council arranges adult social care for Guildford, not Guildford Borough Council. Call its information and advice line on 0300 200 1005 (9am to 5pm, Monday to Friday), email asc.infoandadvice@surreycc.gov.uk, or start the online self-assessment with an email address, a phone number and the GP's details to hand. Out of hours, the emergency number is 01483 517 898. The needs assessment is free, and a family carer can ask for their own carer's assessment too.

Is there an urgent treatment centre near Guildford?

The Royal Surrey County Hospital on Egerton Road has an A&E open 24 hours. Urgent treatment centres within reach are at Woking Community Hospital (8am to 8pm every day, 01483 846 209), St Peter's Hospital in Chertsey (8am to midnight) and Haslemere Hospital (8am to 5pm every day, last new patient booking 4pm, 01483 956 524). They are not A&Es. Woking asks people over 65 with a head injury to go to A&E or call NHS 111, and frail people with several health conditions to call NHS 111 first. In an emergency, call 999.

Where are memory problems assessed for people in Guildford?

Start with the GP, who can refer to Surrey and Borders Partnership's Community Mental Health Team for Older People in Guildford, at The Larches, Farnham Road Hospital (01483 443655, weekdays 9am to 5pm). It accepts people over 65 with memory concerns, including mild cognitive impairment, through its Single Point of Access. Age UK Surrey runs dementia support groups and Memory Lane at Home (01483 420668), and the Alzheimer's Society Dementia Support Line is on 0333 150 3456.

What changes for Guildford when West Surrey Council starts?

On 1 April 2027, West Surrey Council replaces Surrey County Council and Guildford Borough Council and takes on all council services in Guildford, including adult social care. Until then the current councils operate as normal: call Surrey County Council about care, and Guildford Borough Council about council tax discounts. No decision has yet been taken on council tax from April 2027.

How much does live-in care cost in Guildford?

Live-in care with Day and Nightcare costs from £1,550 a week in Guildford, the same as everywhere in England, for one person with a carer who rests at night. That includes our care team's management (the assessment, care plan, reviews, supervision and the on-call manager) and the carer's food; break cover and the carer's travel are extra. For a couple it is from £1,800 a week, where one carer can safely meet both partners' needs. You receive a written quote after a free assessment.

Can the council help pay for live-in care in Guildford?

Yes, if the person's care needs meet the national eligibility criteria and their savings are below £23,250 (2026/27). Adult social care in Guildford is arranged by Surrey County Council. Ask for a care needs assessment; if you are eligible, council funding can usually be taken as a direct payment and used for live-in care from us.

Can live-in care start when someone leaves Royal Surrey County Hospital?

It can. Tell us the expected discharge date as early as you can, and we will work with you and the ward's discharge team on when live-in care can start. We can often start within 24 to 48 hours of the assessment, depending on carer availability, and we confirm the start date once a carer is arranged. We have provided Discharge to Assess (D2A) care since 2014.

Sources and further information

Show the 32 official sources for this page

Local information checked 31 October 2026. Links go to the official council, NHS and charity pages.

Live-in care in Guildford