Live-in care in Cranleigh, Surrey

Our care, where you live

Our live-in care in Cranleigh

Live-in care means one-to-one support in your own home: personal care, medication support, meals, help around the house, getting out and about, and someone close by at night. Whether it suits the person, and whether one carer can support a couple, is worked out at the free assessment. Read more in live-in care explained and how it works day to day.

How we arrange live-in care in Cranleigh

Day and Nightcare provides fully managed live-in care in Cranleigh and the villages around it, from £1,550 a week. One main carer lives in the home; a relief carer covers their holidays and time off, and a manager is on call. Care starts with a free assessment, a written quote and a written care plan.

Care can be paid for privately, by Surrey County Council (including direct payments) or by NHS Continuing Healthcare. We have provided Discharge to Assess (D2A) care since 2014. If someone is in hospital, tell us the expected discharge date (see care after hospital). Our care team is on 01865 715780.

Arranging care and funding in Cranleigh

Surrey County Council arranges adult social care. To ask for a needs assessment, call 0300 200 1005 (9am to 5pm, Monday to Friday), email asc.infoandadvice@surreycc.gov.uk, or start the online self-assessment with an email address, a phone number and the GP’s details to hand. Out of hours, call 01483 517 898.

Read more: arranging care and funding in Cranleigh

The assessment is free, and so are reablement for up to six weeks and daily living equipment under £1,000. With more than £23,250 in capital (not counting the home) your relative pays the full cost, and if the council arranges care at home it charges £385 plus £16.50 a week. You can also arrange live-in care directly with a provider; see the cost of live-in care.

A family carer can ask for a free carer’s assessment online or through Action for Carers Surrey (0303 040 1234; Monday to Thursday 9am to 7.30pm, Friday 9am to 5pm, Saturday 9am to 12.30pm).

Waverley Borough Council collects council tax:

Severe mental impairment: with a doctor’s certificate and a qualifying benefit such as Attendance Allowance, the person may not be counted. Living alone, the home may be fully exempt; with one other adult, the bill may fall by 25%. Reductions are not normally backdated automatically.
Carers: someone caring at least 35 hours a week for a person they live with who gets a qualifying disability benefit, or a live-in care worker working for a care provider, may not be counted.
Adapted homes: usually charged one band lower.

Urgent care and leaving hospital in Cranleigh

Urgent treatment centre (not an A&E): Cranleigh has none on NHS Surrey and Sussex ICB’s list. The closest is Haslemere UTC, Church Lane, Haslemere, open daily 8am to 5pm, last new patient booking 4pm (01483 956 524); walk in, or call NHS 111 for a time slot.
A&E: Royal Surrey County Hospital, Egerton Road, Guildford, open 24 hours for all ages.
Cranleigh Village Hospital, 6 High Street (01483 956 600), provides outpatient clinics, radiology, podiatry and physiotherapy.

At the Royal Surrey, a discharge team that includes social workers plans the return home. Patients may wait in the Level A discharge lounge; families usually arrange transport, and the pharmacy usually gives up to 14 days of medicines. Before leaving, make sure you know which community nurses, therapists or care agencies have been asked to visit, and when; district nurses and the Intermediate Care Team are free. Action for Carers’ Hospital Carer Advisor is there on weekdays (through the helpline).

If a community bed is needed first, the trust may offer one such as Milford Hospital near Godalming, a 30-bed community frailty unit for older patients. Under Discharge to Assess, the county council assesses long-term needs after discharge, for most people at home.

For NHS Continuing Healthcare, NHS Surrey and Sussex ICB’s Surrey team is on 0300 561 1444.

Local help in Cranleigh

Carers' services, dementia support, transport, befriending and other local help, with phone numbers.

What may change soon

On 1 April 2027 West Surrey Council replaces Surrey County Council and Waverley Borough Council, taking on all council services in Cranleigh, including adult social care (confirmed). Until then the current councils operate as normal; council tax from April 2027 has not yet been decided.

Useful local contacts

Useful contacts in Cranleigh

The council, NHS teams, hospitals and local services you are most likely to need in Cranleigh, with links to their official pages. Open any heading for the details.

Council and care assessments

Adult social care in Cranleigh is arranged by Surrey County Council. Anyone who appears to need care can ask for a free care needs assessment, whatever their savings. If the council funds care, you can usually take it as a direct payment and use it for live-in care from us.

Surrey County Council: ask for a care needs assessment (telephone 0300 200 1005); carer's assessment.

NHS Continuing Healthcare

When someone's main need is a health need, the NHS pays for all of their care through NHS Continuing Healthcare, and it is not means-tested. For Cranleigh it is arranged by NHS Surrey and Sussex Integrated Care Board (Continuing Healthcare information). See our NHS Continuing Healthcare guide.

Hospitals near Cranleigh

If someone is in hospital, tell us the expected discharge date as early as you can, and we will work with you and the discharge team on when live-in care can start.

Royal Surrey County Hospital: Egerton Road, Guildford GU2 7XX; A&E open 24 hours, all ages; run by Royal Surrey NHS Foundation Trust, which also runs Cranleigh Village Hospital; discharge lounge on Level A; before leaving, check which community nurses, therapists or care agencies will visit and when; district nurses and the Intermediate Care Team are free (leaving hospital information)
Cranleigh Village Hospital: 6 High Street, Cranleigh GU6 8AE; outpatient clinics, radiology, podiatry and physiotherapy; inpatient beds not mentioned on the trust's page; not on the ICB's list of Surrey urgent care sites; 01483 956 600
Milford Community Hospital: Tuesley Lane, Godalming GU7 1UG; community frailty unit for older patients, 30 inpatient beds on Holly and Oak wards
Haslemere Hospital Urgent Treatment Centre: Church Lane, Haslemere GU27 2BJ; open daily 8am to 5pm, last new patient booking at 4pm; walk in, or call NHS 111 for a time slot; 01483 956 524; not an A&E

Local support and charities

Action for Carers Surrey: Carers' support (0303 040 1234)
Community Mental Health Team for Older People: Waverley (memory concerns): Dementia support (01483 528 116)
Rowleys Centre for the Community: Day opportunities (01483 277 155)
Waverley Hoppa: Community transport (01428 681701)
Phyllis Tuckwell: Hospice (01252 729400)
Age UK Surrey: Age UK (01483 503414)
Healthwatch Surrey: Healthwatch: your independent voice on health and care (0303 303 0023)

Council tax

Council tax in Cranleigh, including discounts for people with a severe mental impairment, for disabled people and for some carers, is handled by Waverley Borough Council. See council tax discounts for care.

Villages around Cranleigh

Ewhurst
Ellens Green
Alfold
Dunsfold
Wonersh
Bramley

Your questions

Questions about live-in care in Cranleigh

Who do I call in Cranleigh to ask for a care assessment?

Surrey County Council runs adult social care for Cranleigh, not Waverley Borough Council or Cranleigh Parish Council. Call its information and advice line on 0300 200 1005 (9am to 5pm, Monday to Friday), email asc.infoandadvice@surreycc.gov.uk, or start the online self-assessment with an email address, a phone number and the GP's details to hand. Out of hours, call 01483 517 898. From 1 April 2027 West Surrey Council takes over; until then the current councils operate as normal.

Does Cranleigh Village Hospital have a minor injuries unit?

It is not on the NHS list of Surrey urgent treatment centres and minor injury units. Cranleigh Village Hospital, at 6 High Street, provides outpatient clinics, radiology, podiatry and physiotherapy for Royal Surrey NHS Foundation Trust (01483 956 600). The closest on the ICB's Surrey list are Haslemere Hospital (8am to 5pm) and Woking Community Hospital (8am to 8pm). The A&E is at the Royal Surrey County Hospital in Guildford, open 24 hours. In an emergency, call 999.

How do I get from Cranleigh to the Royal Surrey for an appointment?

Waverley Hoppa's Hospital hoppa for Cranleigh takes people to appointments at the Royal Surrey, Milford Hospital, Cranleigh Village Hospital and other health services between Cranleigh and Guildford; the driver meets you at your front door. It costs £7.50 each way, plus £2.50 for a carer or companion. Register first (registration is free), then book on 01428 681701, Monday to Friday 8.30am to 12.30pm and 1.30pm to 4pm, and give 24 hours' notice of any change.

Where can an older person in Cranleigh go for company and a meal?

Rowleys Centre for the Community on Victoria Road is open 9.30am to 3pm, Monday to Friday. It offers daytime activities, hairdressing, chiropody, and fresh meals and snacks in its café. Members get discounts on meals and activities, and it has wheelchairs and walkers to buy or rent. Call 01483 277 155.

How much does live-in care cost in Cranleigh?

Live-in care with Day and Nightcare costs from £1,550 a week in Cranleigh, the same as everywhere in England, for one person with a carer who rests at night. That includes our care team's management (the assessment, care plan, reviews, supervision and the on-call manager) and the carer's food; break cover and the carer's travel are extra. For a couple it is from £1,800 a week, where one carer can safely meet both partners' needs. You receive a written quote after a free assessment.

Can the council help pay for live-in care in Cranleigh?

Yes, if the person's care needs meet the national eligibility criteria and their savings are below £23,250 (2026/27). Adult social care in Cranleigh is arranged by Surrey County Council. Ask for a care needs assessment; if you are eligible, council funding can usually be taken as a direct payment and used for live-in care from us.

Can live-in care start when someone leaves Royal Surrey County Hospital?

It can. Tell us the expected discharge date as early as you can, and we will work with you and the ward's discharge team on when live-in care can start. We can often start within 24 to 48 hours of the assessment, depending on carer availability, and we confirm the start date once a carer is arranged. We have provided Discharge to Assess (D2A) care since 2014.

Sources and further information

Show the 31 official sources for this page

Local information checked 31 October 2026. Links go to the official council, NHS and charity pages.

Live-in care in Cranleigh