Live-in care in Esher, Surrey

Our care, where you live

Our live-in care in Esher

Live-in care means one-to-one support in your own home: personal care, medication support, meals, help around the house, getting out and about, and someone close by at night. Whether it suits the person, and whether one carer can support a couple, is worked out at the free assessment. Read more in live-in care explained and how it works day to day.

How we arrange live-in care in Esher

Day and Nightcare provides fully managed live-in care in Esher and the villages around it, from £1,550 a week. One main carer lives in the home; a relief carer covers their holidays and time off, and a manager is on call. Care starts with a free assessment, a written quote and a written care plan.

Care can be paid for privately, by Surrey County Council (including direct payments) or by NHS Continuing Healthcare. We have provided Discharge to Assess (D2A) care since 2014. If someone is in hospital, tell us the expected discharge date (see care after hospital). Our care team is on 01865 715780.

Arranging care and funding in Esher

Surrey County Council arranges adult social care. To ask for a needs assessment, call 0300 200 1005 (9am to 5pm, Monday to Friday), email asc.infoandadvice@surreycc.gov.uk, or start the online self-assessment with an email address, a phone number and the GP’s details to hand. Out of hours, call 01483 517 898.

Read more: arranging care and funding in Esher

The assessment is free, and so are reablement for up to six weeks and daily living equipment under £1,000. With more than £23,250 in capital (not counting the home) your relative pays the full cost, and if the council arranges care at home it charges £385 plus £16.50 a week. You can also arrange live-in care directly with a provider; see the cost of live-in care.

A family carer can ask for a free carer’s assessment online or through Action for Carers Surrey (0303 040 1234; Monday to Thursday 9am to 7.30pm, Friday 9am to 5pm, Saturday 9am to 12.30pm).

Elmbridge Borough Council collects council tax. Someone severely mentally impaired, confirmed by a doctor (free of charge) and receiving a qualifying benefit such as Attendance Allowance, is not counted (25% off if one other resident is counted); send one form per person, with proof of the benefit. A home with an extra room, bathroom or kitchen for a disabled resident, or where they use a wheelchair indoors, can be charged one band lower; an inspector may visit.

Urgent care and leaving hospital in Esher

A&E, 24 hours: Kingston Hospital, Galsworthy Road (020 8546 7711), and Epsom Hospital, Dorking Road (01372 735 735).
Urgent treatment centres: NHS Surrey and Sussex ICB lists none in Elmbridge; St Peter’s UTC in Chertsey, 8am to midnight, is on its list. They are not A&Es.
Urgent help at home: for adults registered with a Surrey Downs GP, the Urgent Community Response team aims to assess people at home within two hours of referral, 8am to 8pm daily; the GP, NHS 111, the ambulance service or another professional refers.

Kingston: if care is needed after the stay, the Discharge Team (020 8934 3441) works with community services. Patients may wait in a discharge lounge and usually go home with up to two weeks’ supply of medicines. Most arrange their own transport.

Epsom: a relative or friend usually collects the patient; patient transport, for those with a medical need, aims to collect within two hours, and patients may get 14 days of medicines (questions: 01372 735 251). Action for Carers has a Hospital Carer Advisor there on Mondays, Tuesdays and Thursdays.

Molesey Hospital in West Molesey offers 24-hour nursing care for rehabilitation. Under Discharge to Assess, the county council assesses long-term needs after discharge, for most people at home. Elmbridge is part of Homesafe Plus; ask the ward team to refer (01483 743 668; you may have to pay).

For NHS Continuing Healthcare, NHS Surrey and Sussex ICB’s Surrey team is on 0300 561 1444.

Local help in Esher

Carers' services, dementia support, transport, befriending and other local help, with phone numbers.

What may change soon

On 1 April 2027 East Surrey Council replaces Surrey County Council and Elmbridge Borough Council, taking on all council services in Esher, including adult social care (confirmed). Until then the current councils operate as normal; council tax from April 2027 has not yet been decided.

Useful local contacts

Useful contacts in Esher

The council, NHS teams, hospitals and local services you are most likely to need in Esher, with links to their official pages. Open any heading for the details.

Council and care assessments

Adult social care in Esher is arranged by Surrey County Council. Anyone who appears to need care can ask for a free care needs assessment, whatever their savings. If the council funds care, you can usually take it as a direct payment and use it for live-in care from us.

Surrey County Council: ask for a care needs assessment (telephone 0300 200 1005); carer's assessment.

NHS Continuing Healthcare

When someone's main need is a health need, the NHS pays for all of their care through NHS Continuing Healthcare, and it is not means-tested. For Esher it is arranged by NHS Surrey and Sussex Integrated Care Board (Continuing Healthcare information). See our NHS Continuing Healthcare guide.

Hospitals near Esher

If someone is in hospital, tell us the expected discharge date as early as you can, and we will work with you and the discharge team on when live-in care can start.

Kingston Hospital: Galsworthy Road, Kingston upon Thames KT2 7QB; Kingston and Richmond NHS Foundation Trust; A&E open 24 hours, all ages (NHS website); 020 8546 7711; discharge team 020 8934 3441 (leaving hospital information)
Epsom Hospital: Dorking Road, Epsom KT18 7EG; A&E open 24 hours, all ages; 01372 735 735 (leaving hospital information)
Molesey Community Hospital: High Street, West Molesey KT8 2LU; Surrey Downs Health and Care; inpatient beds: 24-hour nursing care for rehabilitation and for people at the end of life; ward 020 8296 4455, outpatients 020 8296 4460
Princess Alice Hospice: West End Lane, Esher KT10 8NA; free specialist end-of-life care across Kingston, Richmond and large parts of Surrey; patient and clinical support 0300 10 20 100, general enquiries 01372 468811

Local support and charities

Action for Carers Surrey: Carers' support (0303 040 1234)
Elmbridge Dementia Services: Dementia support (01372 474547)
Elmbridge Community Transport: Community transport (01372 474 944)
Mole Valley Life lifeline alarms (for Elmbridge): Community support (01372 204500)
Princess Alice Hospice: Hospice (0300 10 20 100)
Age UK Surrey: Age UK (01483 503414)
Healthwatch Surrey: Healthwatch: your independent voice on health and care (0303 303 0023)

Council tax

Council tax in Esher, including discounts for people with a severe mental impairment, for disabled people and for some carers, is handled by Elmbridge Borough Council. See council tax discounts for care.

Villages around Esher

Claygate
Hinchley Wood
Weston Green
Thames Ditton
Long Ditton
East Molesey
West Molesey
Lower Green
Oxshott
Stoke d'Abernon
Cobham
Hersham

Your questions

Questions about live-in care in Esher

Who do I call in Esher to ask for a care assessment?

Surrey County Council runs adult social care for Esher, not Elmbridge Borough Council. Call its information and advice line on 0300 200 1005 (9am to 5pm, Monday to Friday), email asc.infoandadvice@surreycc.gov.uk, or start the online self-assessment with an email address, a phone number and the GP's details to hand. Out of hours, the emergency number is 01483 517 898. The needs assessment is free.

Which hospital do people in Esher use?

Kingston Hospital, just over the London border on Galsworthy Road, has an A&E open 24 hours for all ages (020 8546 7711) and is run by Kingston and Richmond NHS Foundation Trust. Epsom Hospital on Dorking Road also has an A&E open 24 hours for all ages (01372 735 735). For rehabilitation after a hospital stay, Surrey Downs Health and Care runs Molesey Hospital in West Molesey, with 24-hour nursing care. In an emergency, call 999.

Is there a hospice in Esher?

Yes. Princess Alice Hospice is on West End Lane, Esher, and gives free specialist end-of-life care to people across Kingston, Richmond and large parts of Surrey, including Elmbridge, at the hospice and at home. For questions about patient care, call its patient and clinical support line on 0300 10 20 100; general enquiries go to 01372 468811.

Where can someone with dementia go for company near Esher?

Elmbridge Borough Council's Elmbridge Dementia Services runs social groups at Claygate Community Centre on Tuesdays, Wednesdays and Fridays from 10am to 3pm. A session costs £64 including lunch and refreshments, and joining starts with an assessment visit. The team also runs a quarterly social cafe, Time for Us, for people with dementia and their families, and offers carers respite. Call 01372 474547 or email dementiaservices@elmbridge.gov.uk.

How much does live-in care cost in Esher?

Live-in care with Day and Nightcare costs from £1,550 a week in Esher, the same as everywhere in England, for one person with a carer who rests at night. That includes our care team's management (the assessment, care plan, reviews, supervision and the on-call manager) and the carer's food; break cover and the carer's travel are extra. For a couple it is from £1,800 a week, where one carer can safely meet both partners' needs. You receive a written quote after a free assessment.

Can the council help pay for live-in care in Esher?

Yes, if the person's care needs meet the national eligibility criteria and their savings are below £23,250 (2026/27). Adult social care in Esher is arranged by Surrey County Council. Ask for a care needs assessment; if you are eligible, council funding can usually be taken as a direct payment and used for live-in care from us.

Can live-in care start when someone leaves Kingston Hospital?

It can. Tell us the expected discharge date as early as you can, and we will work with you and the ward's discharge team on when live-in care can start. We can often start within 24 to 48 hours of the assessment, depending on carer availability, and we confirm the start date once a carer is arranged. We have provided Discharge to Assess (D2A) care since 2014.

Sources and further information

Show the 35 official sources for this page

Local information checked 31 October 2026. Links go to the official council, NHS and charity pages.

Live-in care in Esher