Live-in care in Shepton Mallet, Somerset

Our care, where you live

Our live-in care in Shepton Mallet

Live-in care means one-to-one support in your own home: personal care, medication support, meals, help around the house, getting out and about, and someone close by at night. Whether it suits the person, and whether one carer can support a couple, is worked out at the free assessment. Read more in live-in care explained and how it works day to day.

How we arrange live-in care in Shepton Mallet

Day and Nightcare provides fully managed live-in care in Shepton Mallet and the villages around it, from £1,550 a week. One main carer lives in the home; a relief carer covers their holidays and time off, and a manager is on call. Care starts with a free assessment, a written quote and a written care plan.

Care can be paid for privately, by Somerset Council (including direct payments) or by NHS Continuing Healthcare. We have provided Discharge to Assess (D2A) care since 2014. If someone is in hospital, tell us the expected discharge date (see care after hospital). Our care team is on 01865 715780.

Arranging care and funding in Shepton Mallet

Somerset Council runs adult social care in Shepton Mallet. To ask for a care needs assessment, call 0300 123 2224 (Monday to Friday, 8.30am to 5pm), or use the council’s online Public Referral to Adult Social Care form, for yourself or someone else. The needs assessment is free, and anyone can ask for one. To speak to a social worker out of hours, call 0300 123 23 27. You can also talk to someone from Adult Social Care at a Talking Café.

Read more: arranging care and funding in Shepton Mallet

If the council may help to pay, a financial assessment follows. With more than £23,250 in savings your relative would usually pay in full, though the home is not counted for care at home. People paying their own way are asked to contact the council as soon as their savings drop to £30,000; if they ask the council to arrange care, it will normally charge an arrangement fee. See council funding for care.

A family carer can ask for a carer’s assessment on the same number, alone or jointly with the person they care for; a council social care worker carries it out. For equipment, book a free appointment with an occupational therapist at the Independent Living Centre at Shape Mendip on Cannards Grave Road, on the same number.

Somerset Council also collects council tax. Someone who is severely mentally impaired, and a carer living in the home, may not be counted, and there is a disabled band reduction for adapted homes. See council tax discounts for care.

Urgent care and leaving hospital in Shepton Mallet

Urgent treatment centre: Shepton Mallet Community Hospital, Bucklers Way off Old Wells Road (01749 342931), open seven days a week 8am to 9pm (last patient 8pm), with limited X-ray on weekdays from 9am to 4pm and none for under-18s. It is not an A&E. It sometimes closes at short notice, so check NHS 111 first.
A&E: the Royal United Hospital (RUH) in Bath, which serves Mendip, and Yeovil Hospital, both open 24 hours.

At the RUH, the hospital asks patients to arrange to leave by 10am; hospital transport is only for clinical need. Before your relative leaves hospital, ask the ward staff, who can arrange for someone from Adult Social Care to see them. The council’s Health Interface Service works with the Somerset Home First model: reablement at home or a short stay in a reablement unit. Home First is free for no longer than six weeks.

If needs are mainly health needs, ask about NHS Continuing Healthcare: NHS Somerset’s team is on 01935 38 5233, option 1 (option 4 for Fast Track). For NHS transport to appointments, the Patient Transport Advice Centre is on 01278 727444 (weekdays 8.30am to 6.30pm).

Local help in Shepton Mallet

Carers' services, dementia support, transport, befriending and other local help, with phone numbers.

Useful contacts in Shepton Mallet

The council, NHS teams, hospitals and local services you are most likely to need in Shepton Mallet, with links to their official pages. Open any heading for the details.

Council and care assessments

Adult social care in Shepton Mallet is arranged by Somerset Council. Anyone who appears to need care can ask for a free care needs assessment, whatever their savings. If the council funds care, you can usually take it as a direct payment and use it for live-in care from us.

Somerset Council: ask for a care needs assessment (telephone 0300 123 2224); carer's assessment.

NHS Continuing Healthcare

When someone's main need is a health need, the NHS pays for all of their care through NHS Continuing Healthcare, and it is not means-tested. For Shepton Mallet it is arranged by NHS Somerset Integrated Care Board (Continuing Healthcare information). See our NHS Continuing Healthcare guide.

Hospitals near Shepton Mallet

If someone is in hospital, tell us the expected discharge date as early as you can, and we will work with you and the discharge team on when live-in care can start.

Royal United Hospital, Bath: Combe Park, Bath BA1 3NG; serves Mendip as well as Bath and North East Somerset, West Wiltshire and South Gloucestershire. Emergency Department open 24 hours, seven days a week (walk-in). Asks patients to arrange to leave by 10am; those waiting go to the Discharge Lounge (Building E6). (leaving hospital information)
Yeovil Hospital: Higher Kingston, Yeovil BA21 4AT; switchboard 01935 475122 or 01935 606060. A&E open 24 hours (NHS website, last confirmed 9 July 2026). (leaving hospital information)
Shepton Mallet Community Hospital: Bucklers Way, Old Wells Road, Shepton Mallet BA4 4PG; 01749 342931. Fosse Ward has inpatient beds and an ambulatory care unit; outpatient clinics include a central memory assessment clinic, falls and frailty, and community stroke services. Free parking.
Shepton Mallet Urgent Treatment Centre: At Shepton Mallet Community Hospital; 01749 342931. Every day 8am to 9pm (last patient 8pm); walk in (you may be asked to come back at a set time); limited X-ray Monday to Friday 9am to 4pm, none for under-18s; may close early, and the trust posts one-off closures on its page. Not an A&E.
Dorothy House Hospice Care: Cares for people from Malmesbury in the north to Shepton Mallet in the south, through community palliative care teams aligned to GP practices; referrals, including self-referrals, on 0345 0130 555.
St Margaret's Hospice Care: Covers most of Somerset (patients in East Mendip are normally supported by Dorothy House); community team in Glastonbury. 24-hour Advice Line 01823 333822 or 01935 709480 for anyone with a life-limiting illness registered with a Somerset GP.

Local support and charities

Somerset Carers Service: Carers' support (0800 31 68 600)
Health Connections Mendip: Community support (01373 468368)
Dementia Assessment and Support Service (Mendip): Dementia support (0300 124 5602 (option 3))
Dementia Support Somerset (Alzheimer's Society): Dementia support (01458 251541)
Mendip Community Transport: Community transport (01749 880613)
Somerset Independent Living Centre, Shepton Mallet: Community support (0300 123 2224)
Age UK Somerset: Age UK (01823 345610)
Healthwatch Somerset: Healthwatch: your independent voice on health and care (0800 999 1286)

Council tax

Council tax in Shepton Mallet, including discounts for people with a severe mental impairment, for disabled people and for some carers, is handled by Somerset Council. See council tax discounts for care.

Villages around Shepton Mallet

Croscombe
Doulting
Evercreech
Pilton
Cranmore
Oakhill
Ashwick
Stoke St Michael
Chilcompton
Coleford
Pylle
East Pennard

Your questions

Questions about live-in care in Shepton Mallet

Who do I call in Shepton Mallet to ask for a care assessment?

Call Somerset Council on 0300 123 2224 (Monday to Friday, 8.30am to 5pm) and ask for adult social care. To speak to a social worker out of hours, call 0300 123 23 27. You can also talk to someone from Adult Social Care at a Talking Café. A family carer can ask for a carer's assessment on the same number.

Is there an A&E in Shepton Mallet?

No. Shepton Mallet Community Hospital has an urgent treatment centre, open every day 8am to 9pm (last patient 8pm), with limited weekday X-ray and none for under-18s. It is not an A&E, and it sometimes closes at short notice, so check NHS 111 first. Other urgent treatment centres are at Glastonbury (01458 836454) and Frome (01373 454770). The nearest A&Es open 24 hours are at the RUH in Bath and Yeovil Hospital. In a life-threatening emergency, call 999.

How much does live-in care cost in Shepton Mallet?

Live-in care with Day and Nightcare costs from £1,550 a week in Shepton Mallet, the same as everywhere in England, for one person with a carer who rests at night. That includes our care team's management (the assessment, care plan, reviews, supervision and the on-call manager) and the carer's food; break cover and the carer's travel are extra. For a couple it is from £1,800 a week, where one carer can safely meet both partners' needs. You receive a written quote after a free assessment.

Can the council help pay for live-in care in Shepton Mallet?

Yes, if the person's care needs meet the national eligibility criteria and their savings are below £23,250 (2026/27). Adult social care in Shepton Mallet is arranged by Somerset Council. Ask for a care needs assessment; if you are eligible, council funding can usually be taken as a direct payment and used for live-in care from us.

Can live-in care start when someone leaves Royal United Hospital, Bath?

It can. Tell us the expected discharge date as early as you can, and we will work with you and the ward's discharge team on when live-in care can start. We can often start within 24 to 48 hours of the assessment, depending on carer availability, and we confirm the start date once a carer is arranged. We have provided Discharge to Assess (D2A) care since 2014.

Sources and further information

Show the 38 official sources for this page

Local information checked 31 October 2026. Links go to the official council, NHS and charity pages.

Live-in care in Shepton Mallet