Live-in care in Cheltenham

Call Gloucestershire County Council's Adult Social Care Helpdesk on 01452 426 868, Monday to Friday 8am to 5pm, or email socialcare.enq@gloucestershire.gov.uk. The county council, not Cheltenham Borough Council, arranges adult social care. The helpdesk discusses your relative's needs and arranges an assessment if one is needed; the assessment is free. In a serious social care emergency out of hours, ring the Emergency Duty Team on 01452 614 194. If you help a relative, the Gloucestershire Carers Hub (0300 111 9000) carries out free carers' assessments.

Partly. Cheltenham General Hospital on Sandford Road has a consultant-led A&E from 8am to 8pm every day and a nurse-led service from 8pm to 8am. Overnight, life-threatening conditions and serious injuries are treated at Gloucestershire Royal Hospital in Gloucester, which has the county's 24-hour consultant-led A&E. In an emergency, call 999; for urgent advice, call NHS 111, which can book an appointment at a Minor Injury and Illness Unit.

Yes. The Prestbury Centre is a Gloucestershire County Council day service for adults with physical disabilities or mild to moderate dementia, in the grounds of Oakley on Isbourne Road. It runs Monday to Friday, 9am to 4pm, with half days on request, gives carers a break, and has a wheelchair-accessible minibus, subject to availability. A referral is needed, but you can ring 01452 425012 first for an informal chat about the referral process and costs.

Cheltenham Borough Council gives a full exemption if only severely mentally impaired people live in the home, or 25% off if one other adult lives with them, with a certificate signed by a medical practitioner and a qualifying benefit such as Attendance Allowance. A family carer who lives with the person and cares for at least 35 hours a week may not be counted, unless caring for a partner. Homes adapted for a disabled person can be billed one band lower. Call 01242 264161 for the forms.

Yes. You can refer yourself, or be referred by family or a health professional, by emailing the referral form from the hospice's website; the hospice contacts the GP or hospital consultant before accepting a referral. Its 24-hour Patient Line (0300 303 1395) gives advice on symptoms and nursing care to people receiving, having received or being referred to its care. The main number is 01242 230 199.

Live-in care with Day and Nightcare costs from £1,550 a week in Cheltenham, the same as everywhere in England, for one person with a carer who rests at night. That includes our care team's management (the assessment, care plan, reviews, supervision and the on-call manager) and the carer's food; break cover and the carer's travel are extra. For a couple it is from £1,800 a week, where one carer can safely meet both partners' needs. You receive a written quote after a free assessment.

Yes, if the person's care needs meet the national eligibility criteria and their savings are below £23,250 (2026/27). Adult social care in Cheltenham is arranged by Gloucestershire County Council. Ask for a care needs assessment; if you are eligible, council funding can usually be taken as a direct payment and used for live-in care from us.

It can. Tell us the expected discharge date as early as you can, and we will work with you and the ward's discharge team on when live-in care can start. We can often start within 24 to 48 hours of the assessment, depending on carer availability, and we confirm the start date once a carer is arranged. We have provided Discharge to Assess (D2A) care since 2014.