Live-in care in Patchway

In a crisis at home, its Rapid Response team gives emergency personal care, 8am to 10.15pm every day (01454 615047; charged after the first 72 hours). Out of hours, call the Emergency Duty Team on 01454 615165.

A financial assessment decides what you pay: with more than £23,250 in savings you would usually pay in full, though the home is not counted for care at home. If you are over the limit and ask the council to arrange care, it charges a one-off £390 arrangement fee and a £101 yearly administration fee (from 6 April 2026; estimates on 01454 864269). Going directly to a provider avoids these fees. See council funding for care.

For a carer’s assessment, call Carers Support Bristol and South Gloucestershire’s CarersLine on 0117 965 2200. Appointments come about 10 to 12 weeks after referral, usually at home, and the council often offers a one-off £200 payment.

The council also collects council tax (01454 868003). Ask about the disregards for someone severely mentally impaired and for a live-in carer who is not the person’s partner, spouse or child under 18, the disabled band reduction and terminal illness relief. The forms must be printed; the Patchway One Stop Shop at The Patchway Hub, Rodway Road (weekdays 9am to 4.30pm), or a library can help. See council tax discounts for care.

• Carers. CarersLine, 0117 965 2200 (Monday to Friday 10am to 1pm, Monday to Thursday 2pm to 4pm).
• Memory worries. The GP can refer to the South Gloucestershire Memory Service at Kingswood Civic Centre (0117 378 4670). Alzheimer’s Society’s Dementia Support South Gloucestershire (0117 961 0693, weekdays) gives personalised help and advice, and runs a dementia café at the Greenfields Centre, Park Avenue, Winterbourne, once a month on a Thursday, 2pm to 3.30pm, for people with dementia and their carers. See dementia care at home.
• Company and lunch. Coniston Connect, a club for people aged 55 and over, meets on Tuesdays and Thursdays at Coniston Community Centre, with a subsidised lunch (0117 923 6878).
• Money advice. North Bristol Advice gives free benefits and debt advice at the Patchway One Stop Shop on Tuesdays, 10am to noon (book on 0117 951 5751).
• Advice and company. Age UK South Gloucestershire (01454 411 707) offers advice including benefits (option 1), befriending (option 2), and day centres with a two-course lunch (option 3).
• Getting about. Four Towns & Vale Link (01454 250500, weekdays 9am to 4pm) gives door-to-door lifts to medical appointments, with a driver who waits if needed, and to the shops; book 48 hours ahead (£20 registration).
• Equipment. Request it online or on 01454 868007; it needs an assessment, and equipment on long-term loan is free.
• Meals. The council’s community meals: a hot lunch and dessert for £5.58 with a welfare check, all year round, plus a hospital leavers’ pack (01454 865996).
• Hospice care. St Peter’s Hospice gives free adult hospice care; its 24-hour advice line, 0117 915 9430, is open even to people not under its care.