Live-in care in Newquay, Cornwall

Our care, where you live

Our live-in care in Newquay

Live-in care means one-to-one support in your own home: personal care, medication support, meals, help around the house, getting out and about, and someone close by at night. Whether it suits the person, and whether one carer can support a couple, is worked out at the free assessment. Read more in live-in care explained and how it works day to day.

How we arrange live-in care in Newquay

Day and Nightcare provides fully managed live-in care in Newquay, St Columb, Crantock and the villages around them, from £1,550 a week. One main carer lives in the home; a relief carer covers their holidays and time off, and a manager is on call. Care starts with a free assessment, a written quote and a written care plan.

Care can be paid for privately, by Cornwall Council (including direct payments) or by NHS Continuing Healthcare. We have provided Discharge to Assess (D2A) care since 2014. If someone is in hospital, tell us the expected discharge date (see care after hospital). Our care team is on 01865 715780.

Arranging care and funding in Newquay

Cornwall Council, a unitary council, runs adult social care and collects council tax. To ask for a care needs assessment, call 0300 1234 131 (Monday, Tuesday, Thursday and Friday 9am to 5pm; Wednesday 10am to 5pm; emergencies out of hours on the same number) or use the online “Request help for an adult” form.

Read more: arranging care and funding in Newquay

The needs assessment is free, and anyone can ask for one. The council sends a self-assessment form, then an assessor visits; a carer, family member or independent advocate can be there. A financial assessment follows: with assets over £23,250 your relative would usually pay for their own care, and the home is not counted for care at home. If the council arranges care for someone paying in full, the fee is £300, and £300 for any significant change. If savings are falling, contact the council at least 90 days before they reach £23,250.

After a crisis or hospital stay, the council’s Short Term Enablement Planning Service (STEPS) gives temporary help with personal care, meals and getting about, after an assessment or a referral from you or your GP.

Carers can ask for their own carer’s assessment on 01736 756655, Cornwall’s carers’ service (a new provider takes over in November 2026; see below).

For council tax (0300 1234 171), ask about the severe mental impairment discount (a medical certificate plus a qualifying benefit), the carer disregard for a relative or friend who lives with the person, is not their partner and gives at least 35 hours of care a week, and the disabled band reduction. See council tax discounts for care.

Urgent care and leaving hospital in Newquay

Minor injuries: Newquay Community Hospital’s minor injury unit is temporarily closed, with no reopening date. The trust points people to the walk-in units at Bodmin and Camborne Redruth (8am to 10pm) and St Austell (usually 8am to 8pm). They are not emergency departments.
Emergency department: the Royal Cornwall Hospital at Treliske, Truro (switchboard 01872 250000), open 24 hours.

The rest of Newquay Community Hospital (01637 834 800), including its 19 inpatient beds, stays open. At Treliske, the trust aims to have people ready to leave the ward by 10am, with a Discharge Lounge for later lifts; families arrange the journey home. NHS patient transport (01872 252211) is for people with a medical need.

Back home, Cornwall Partnership’s Home First team gives short-term reablement, free for up to two weeks. For NHS Continuing Healthcare, contact NHS Cornwall and Isles of Scilly ICB at ciosicb.chc@nhs.net or on 01209 832400.

Local help in Newquay

Carers' services, dementia support, transport, befriending and other local help, with phone numbers.

What may change soon

Cornwall Rural Community Charity’s Cornwall Carers Service model ran until the end of October 2026. Cornwall Council expects a new carers’ service, coordinated by Disability Cornwall and Isles of Scilly, in November; the number, 01736 756655, stays the same.

Useful local contacts

Useful contacts in Newquay

The council, NHS teams, hospitals and local services you are most likely to need in Newquay, with links to their official pages. Open any heading for the details.

Council and care assessments

Adult social care in Newquay is arranged by Cornwall Council. Anyone who appears to need care can ask for a free care needs assessment, whatever their savings. If the council funds care, you can usually take it as a direct payment and use it for live-in care from us.

Cornwall Council: ask for a care needs assessment (telephone 0300 1234 131); carer's assessment.

NHS Continuing Healthcare

When someone's main need is a health need, the NHS pays for all of their care through NHS Continuing Healthcare, and it is not means-tested. For Newquay it is arranged by NHS Cornwall and Isles of Scilly Integrated Care Board (NHS Cornwall and Isles of Scilly ICB) (Continuing Healthcare information). See our NHS Continuing Healthcare guide.

Hospitals near Newquay

If someone is in hospital, tell us the expected discharge date as early as you can, and we will work with you and the discharge team on when live-in care can start.

Royal Cornwall Hospital (Treliske): Treliske, Truro TR1 3LJ, switchboard 01872 250000. Cornwall's emergency department (A&E), open 24 hours. Discharge planning starts soon after admission; the trust aims to have people ready to leave the ward by 10am, with a Discharge Lounge for those waiting for transport. (leaving hospital information)
Newquay Community Hospital: St Thomas Road, Newquay TR7 1RQ, 01637 834 800. 19 inpatient beds for adults, including rehabilitation. Minor injury unit temporarily closed because of workforce pressures (trust update 30 October 2026, no reopening date; usually Thursdays to Tuesdays 8am to 6pm); the rest of the hospital is open. (leaving hospital information)
Bodmin Community Hospital Minor Injury Unit: Boundary Road, Bodmin PL31 2QT, 01208 251 300. Walk-in minor injury unit every day 8am to 10pm, X-ray 8am to 8pm; walk in or call NHS 111. Not an A&E. One of the units the trust suggests while Newquay's is closed.
St Austell Community Hospital Minor Injury Unit: Porthpean Road, St Austell PL26 6AA, 01726 873 000. Walk-in minor injury unit usually every day 8am to 8pm (closing at 7pm on 31 October 2026); walk in or call NHS 111. Not an A&E.
Mount Edgcumbe Hospice: Porthpean Road, St Austell PL26 6AB, 01726 65711. Cornwall Hospice: end of life care beds for mid and east Cornwall; referral through the GP, consultant or another healthcare professional. No Hospice at Home service.

Local support and charities

Govenek Community Hub, Newquay (Age UK Cornwall & The Isles of Scilly): Community support (01637 876150)
Cornwall Carers Service: Carers' support (01736 756655)
NHS Memory Assessment Service and Dementia Together: Dementia support
St Eval Memory Cafe: Dementia support
Community Gateway (Age UK Cornwall & The Isles of Scilly): Local services directory (01872 266383)
Age UK Cornwall Community Transport (TAP): Community transport (01872 223388)
Healthwatch Cornwall: Healthwatch: your independent voice on health and care (0800 038 1281)

Council tax

Council tax in Newquay, including discounts for people with a severe mental impairment, for disabled people and for some carers, is handled by Cornwall Council. See council tax discounts for care.

Villages around Newquay

St Columb Minor
Porth
Quintrell Downs
St Columb Major
St Mawgan
Mawgan Porth
St Wenn
Talskiddy
Colan
Crantock

Your questions

Questions about live-in care in Newquay

Who do I call in Newquay to ask for a care assessment?

Call Cornwall Council's adult social care line on 0300 1234 131 (9am to 5pm on Monday, Tuesday, Thursday and Friday; 10am to 5pm on Wednesday), or use the online 'Request help for an adult' form. Cornwall Council arranges adult social care for Newquay and the surrounding parishes. There is no charge for the needs assessment. If you are the main family carer, ask for your own carer's assessment on 01736 756655.

Is the minor injury unit at Newquay hospital open?

No, not at the moment. On 30 October 2026 Cornwall Partnership NHS Foundation Trust said it would continue the temporary closure of Newquay Minor Injury Unit because of staffing pressures, and gave no reopening date; the rest of Newquay Community Hospital stays open. The trust points people to the walk-in units at Bodmin and Camborne Redruth (8am to 10pm) and St Austell (8am to 8pm). For serious emergencies, the emergency department is at the Royal Cornwall Hospital at Treliske, Truro.

How can my relative get to hospital appointments from Newquay without a car?

If there is a medical need for help on the journey, NHS patient transport is assessed and booked on 01872 252211 (weekdays 8am to 8pm). Otherwise, Volunteer Cornwall (01872 265300) charges 50p a mile plus £3 a booking, with at least 10 days' notice, and cannot carry people who use a wheelchair. Age UK Cornwall's TAP volunteer drivers (01872 223388) charge a £3.60 booking fee plus mileage.

How much does live-in care cost in Newquay?

Live-in care with Day and Nightcare costs from £1,550 a week in Newquay, the same as everywhere in England, for one person with a carer who rests at night. That includes our care team's management (the assessment, care plan, reviews, supervision and the on-call manager) and the carer's food; break cover and the carer's travel are extra. For a couple it is from £1,800 a week, where one carer can safely meet both partners' needs. You receive a written quote after a free assessment.

Can the council help pay for live-in care in Newquay?

Yes, if the person's care needs meet the national eligibility criteria and their savings are below £23,250 (2026/27). Adult social care in Newquay is arranged by Cornwall Council. Ask for a care needs assessment; if you are eligible, council funding can usually be taken as a direct payment and used for live-in care from us.

Can live-in care start when someone leaves Royal Cornwall Hospital (Treliske)?

It can. Tell us the expected discharge date as early as you can, and we will work with you and the ward's discharge team on when live-in care can start. We can often start within 24 to 48 hours of the assessment, depending on carer availability, and we confirm the start date once a carer is arranged. We have provided Discharge to Assess (D2A) care since 2014.

Sources and further information

Show the 39 official sources for this page

Local information checked 31 October 2026. Links go to the official council, NHS and charity pages.

Live-in care in Newquay