Live-in care in Swindon

Phone Swindon Borough Council's contact centre on 01793 445500 during office hours. Have your relative's consent if you are calling for them, and be ready to say what help they might need. A customer adviser passes the request to the right social work team, which contacts you the way you prefer and sends a summary of what was discussed. The needs assessment is free, and anyone can ask for one. Out of hours, ring the same number and choose option 4 for the Emergency Duty Team. Wiltshire Council does not cover Swindon.

Yes. The Emergency Department on Marlborough Road is open 24 hours. If you walk in, use the west entrance: a clinical navigator at the door sends each person to the Emergency Department, the Urgent Treatment Centre or an assessment unit. The Urgent Treatment Centre is open 7am to 10pm, and outside those hours walk-ins use the out-of-hours entrance next to it. People who arrive by ambulance go straight to the Emergency Department. In a life-threatening emergency, call 999.

Start with the GP, who can refer to the NHS memory service run by Avon and Wiltshire Mental Health Partnership at the Victoria Centre, 53 Downs Way, beside the Great Western Hospital (01793 327894). For information, advice and support, the Alzheimer's Society Dementia Support Service for Swindon is free on 01793 485404, Monday to Friday, 9am to 4pm. It helps people with a diagnosis or seeking one, and their families and carers.

Not at the moment. Swindon Borough Council says its Homeline and Homeline+ services, which include 24-hour monitoring and an in-person response, are not taking new users. In July 2026 its Cabinet approved commissioning a specialist external provider, and the council intends to reopen the service to new residents once that provider is in place. Existing users keep the same service. The council lists other alarm services that monitor calls and respond by telephone, and says there is no like-for-like service with a physical response in Swindon.

Live-in care with Day and Nightcare costs from £1,550 a week in Swindon, the same as everywhere in England, for one person with a carer who rests at night. That includes our care team's management (the assessment, care plan, reviews, supervision and the on-call manager) and the carer's food; break cover and the carer's travel are extra. For a couple it is from £1,800 a week, where one carer can safely meet both partners' needs. You receive a written quote after a free assessment.

Yes, if the person's care needs meet the national eligibility criteria and their savings are below £23,250 (2026/27). Adult social care in Swindon is arranged by Swindon Borough Council. Ask for a care needs assessment; if you are eligible, council funding can usually be taken as a direct payment and used for live-in care from us.

It can. Tell us the expected discharge date as early as you can, and we will work with you and the ward's discharge team on when live-in care can start. We can often start within 24 to 48 hours of the assessment, depending on carer availability, and we confirm the start date once a carer is arranged. We have provided Discharge to Assess (D2A) care since 2014.